Data collected
- Name, phone number and email address.
- Service address, postcode and access notes.
- Vehicle details, selected services, extras and booking notes.
- Booking references, request status and estimate amounts.
- Marketing or photo consent choices where applicable.
- Private admin notes where needed for booking and service management.
Why data is collected
AUTO VALET collects booking details to review requests, validate service areas, plan travel time, prepare for the selected service and communicate updates.
Vehicle and condition notes help AUTO VALET review the booking request and explain any price changes before work begins.
Data sharing
Customer data may be shared with service providers needed to run the website, database, booking system, email and SMS notifications.
AUTO VALET should only share the details needed for those services to work.
Analytics privacy
AUTO VALET analytics is disabled by default unless a privacy-safe provider is configured.
Analytics events must not include full names, email addresses, phone numbers, full addresses, full postcodes, internal booking IDs, vehicle registrations or notes.
Marketing and photo consent
AUTO VALET may ask for separate consent before using customer vehicle photos for marketing or gallery content.
Future gallery images should avoid exposing registration plates, addresses or personal details.
Data retention
Booking request records may be retained for up to 6 years for operational, accounting, support and audit purposes.
Notification logs, audit logs and gallery consent records should be retained only for the period needed for operational, legal or consent evidence.
Data that is no longer needed should be deleted or anonymised according to the retention process configured for AUTO VALET.
Customer rights
- Customers can ask what personal data is held about them.
- Customers can ask for incorrect details to be corrected.
- Customers can ask for deletion where there is no valid operational, legal or accounting reason to retain the data.
- Customers can withdraw optional marketing or photo consent.
Data requests
Customers can use the Data Requests page to ask for access, correction, deletion or marketing/photo consent withdrawal.
Automatic handling is not enabled until AUTO VALET connects secure request storage or notification delivery.
Contact
Use the contact details shown on the Contact page once AUTO VALET has supplied the business phone number and email address.